Privacy Policy

1. Introduction

TRDX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading signal platform and services (the "Service").

By using TRDX, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for TRDX, we may collect:

• Name and email address
• Account credentials (username and encrypted password)
• Profile information you choose to provide
• Communication preferences

2.2 Usage Information

We automatically collect information about how you use our Service:

• Trading signals you view and analyze
• Assets added to your watchlist
• Timeframes and trading modes you prefer
• Notification preferences and settings
• Features and pages you access
• Time spent on the platform

2.3 Technical Information

We collect technical data to improve our Service:

• IP address and geolocation data
• Browser type and version
• Device information (type, operating system)
• Cookies and similar tracking technologies
• Log files and error reports
• Referral source (how you found us)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide trading signals and technical analysis
• Maintain and personalize your account
• Process your requests and preferences
• Send notifications about signals and price alerts
• Enable watchlist and portfolio tracking features

3.2 Service Improvement

• Analyze usage patterns to improve our algorithms
• Develop new features and functionality
• Optimize user experience and interface design
• Test and debug technical issues
• Conduct research and analytics

3.3 Communication

• Send account-related notifications
• Respond to your inquiries and support requests
• Provide updates about the Service
• Send marketing communications (with your consent)

3.4 Security and Compliance

• Protect against fraud and abuse
• Enforce our Terms of Service
• Comply with legal obligations
• Resolve disputes and troubleshoot problems

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Cloud hosting and infrastructure providers
• Data analytics services
• Email and notification services
• Market data providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and monitoring
• Secure data centers with physical protections

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Required for the Service to function (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use the Service
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the Service.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

TRDX is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To exercise your CCPA rights, contact us at [email protected].

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes consent, contract performance, legal obligations, and legitimate interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying an in-app notice

The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: trdx-ai.com

We are committed to resolving privacy concerns promptly and transparently.